Refund and cancellation policy

Your 14-day cooling-off period

If you book as a consumer, you can cancel within 14 days of the day you book and we will refund you in full, as long as the programme has not started.

If you book fewer than 14 days before the first session, you can still cancel for a full refund at any time before the first session starts.

If your employer booked and paid for your place, the cooling-off period does not apply, but everything else in this policy does.

Cancelling after the cooling-off period

Once any cooling-off period has ended, what we refund depends on when you cancel (UK time):

• Cancel on or before 12/12/2026 (30 days or more before the first session): we refund you in full.
• Cancel from 13/12/2026 to 28/12/2026 (between 29 and 14 days before the first session): we refund half of what you paid.
• Cancel from 29/12/2026 (13 days or fewer before the first session): we cannot give a refund, but you can send a colleague in your place.
• If you cancel after the full-refund date and we fill your seat from the waitlist, we refund you in full.

Sending a colleague instead

You can transfer your place to a colleague at no cost at any time before the first session starts. Email us their name, email address, company and job title, and we will send them the joining details. Your payment and any invoice stay as they are.

Sessions you miss

We do not give refunds for sessions you miss. Recordings of the three evening sessions are available to attendees afterwards. The NEC contracts day is live only and is not recorded.

If we cancel or reschedule

If we cancel the programme, we refund you in full. If we move it to new dates, you can move to the new dates or take a full refund. If a trainer cannot attend for reasons beyond our control, we may provide a suitably qualified replacement.

If your payment completes after your seat hold ends

Very rarely, a payment can complete after a seat hold has ended and the last seat has gone to someone else. If that happens, we refund you in full automatically and tell you by email.

Waitlist deposits

Waitlist deposits are refundable on the terms shown on the waitlist page when you paid.

How to cancel or ask for a refund

Email partnerships@thetruetroopconsulting.com with your booking reference. Your cancellation takes effect when we receive your email, and we confirm it by reply. Refunds go back to the card you paid with, normally within 10 working days. This policy does not affect your statutory rights.